Yes. We enforce a strict zero-tolerance policy for disruptive, disrespectful, or abusive behavior from both students and parents. * The Expectation: Students must arrive on time, prepared, and ready to engage.
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The Consequence: Any form of harassment, defiance, or inappropriate conduct will result in the immediate termination of the session.
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Billing: If a session is cut short due to a behavioral violation, the client will still be billed for the full cost of the session, and future services may be suspended indefinitely.
Respect for everyone's time, safety, and expertise is non-negotiable.
Cancellation, Rescheduling, & Late Policy
Any request to cancel or reschedule a scheduled session must be made a minimum of 24 hours in advance.
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Late Cancellations & No-Shows: If you cancel within the 24-hour window or fail to show up, you will still be paying for 100% of the scheduled session fee. No exceptions are made for poor planning or preventable conflicts.
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Emergency Exceptions: The late-cancellation fee will only be waived in the event of a legitimate emergency, which requires a written confirmation note from a parent or guardian.
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Student Late: If a student arrives late, the session will still end at the originally scheduled time. Tutors operate on strict timetables and will not work overtime or extend sessions to compensate for delayed arrivals.
Why This Policy Exists: Quality, personalized instruction requires a limited student roster. When a session is booked, that specific time slot is reserved exclusively for you, preventing other students from receiving assistance. Respecting this boundary ensures fairness and consistency for everyone.
No. The learning environment is strictly designed for the student and the tutor.
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Fostering Independence: A primary goal of tutoring is helping students develop independent problem-solving skills and academic confidence. Parental presence fundamentally alters the dynamic, often causing students to second-guess themselves or look to their parents for answers.
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Eliminating Distractions: To maximize the value of our limited session time, we maintain a highly focused environment free from outside observation or commentary.
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Convenient Options Nearby: While the studio classroom remains a dedicated space for students, our location is directly beside Finchurst Plaza. Parents are welcome to relax or run errands during the session—the plaza features a Tim Hortons and Subway to grab a coffee or food, as well as supermarkets for grocery shopping.
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Transparency & Progress: While sessions are closed to observers, we value parental collaboration. Parents will receive regular, professional progress updates to ensure you remain fully informed of your child's academic trajectory.
The Bottom Line: Trusting the professional boundary between tutor and student is essential for achieving real results.
No. A tutor provides the framework, instruction, and resources necessary for success, but the final grade is entirely dependent on the student's work ethic, focus, and application. We do not falsify expectations by guaranteeing specific academic outcomes. You are paying for expert instruction, not purchasing a letter grade.
No. We will never complete assignments, write essays, or take tests on your behalf. For assignments, tutors are allowed to guide students and provide feedback.